If you have any questions regarding your personal data and any other request, contact our live chat or send an email to [email protected]
During the registration process and afterwards, BRAND will ask you to submit specific personal data including, but not limited to:
Name and last name;
Date of birth;
Credit card data or other payments;
Home or other physical address;
Other contact details;
Your unique username and password combination for your account.
Once you have created an account and become a customer of BRAND, additional information will be processed on an ongoing basis. BRAND can also collect:
A record of all Internet communications and details of your visits to our Website;
Technical information related to how you use our products; for example, the type of devices and browser you are using to access our Website;
Payment information and details of transactions you have made through the site, including your payment, withdrawals and bet amounts;
Communications with us or other employees, for example, calls, emails and messages sent through the live chat service;
Information regarding your location, including IP address and traffic information;
Any additional information you submit through the Website, for example, in forums, chat rooms, comment sections, or in response to trivia and quizzes;
Sometimes we may also request photo identification, proof of address and source of funds;
From time to time, we may also access your public records (for example, news articles, social networks, forums, official records such as the electoral roll).
To protect both you and us, we use Services provided by third parties to help us decide whether to accept transactions from you by evaluating your payment method and the devices you use to visit our Website. These third-party services review whether the device or payment method is related to past abusive or fraudulent transactions, such as reported instances of identity theft, promotional abuse, or credit card fraud.
How we use your personal data
We use your personal data to try to provide you with the best BRAND experience, while ensuring that we comply with regulatory requirements, legal obligations and business-related requirements. We process your personal data for the following purposes:
Create your account and provide you with gaming services
We use your personal data, such as your name, date of birth and email address, to help create your account and, if necessary, contact you (according to your preferences) using your registered contact information in connection with the administration and operation of your account.
We also use your personal data, such as your device type, location, and browser preferences, to administer your account. We want to offer you the best version of BRAND on your device and that you are authorized to use BRAND in your current location. We do this based on our legal obligations and legitimate interests in providing the services to you.
Ensuring that our Websites are working properly and identifying any technical issues;
Because we want to provide our customers with the best BRAND experience, we may also use your personal data to assist with internal research and development, internal product testing, as well as to help diagnose system problems and make content improvements and improvements. website services. This procedure is necessary to comply with the legal obligations and legitimate interests of BRAND.
Ensuring that you gamble responsibly
BRAND is committed to ensuring that its customers play responsibly. Therefore, in order to comply with legal obligations, we will process your data to provide you with a safe gaming environment, as well as to control possible risky behavior.
We may share some of your personal data, including your first name, last name, date of birth and home address, with a Credit Agency in order to carry out a credit check in certain circumstances. This check may leave a search trail, but please note that this will not affect your credit score.
Identify and verify clients
This includes the identification and verification of persons within the framework of anti-money laundering legislation, ensuring that customers are over 18 years of age and that they comply with Responsible Gaming rules and initiatives. To verify your age and the details you record in your account, we may disclose such information to approved third parties with many protections in place. This is required to comply with our legal obligations.
Legal and regulatory obligations
We are required to process and retain your personal data, including but not limited to your name, account number, date of birth, and location, to prevent fraudulent activity, to detect and/or investigate crimes, and to ensure responsible gaming. Additionally, we also process your personal data to comply with our internal and external reporting requirements. This is required to comply with our legal obligations.
Depending on your marketing preferences, we will use your personal data to send you information through the contact methods that you authorize us about our brands, products, competitions, prizes and offers for the purpose of promoting BRAND Services.
You can opt out of receiving marketing/promotional material at any time by managing your marketing preferences available in the My Account section. We also provide you with the opportunity to unsubscribe, you just have to respond to any of our marketing messages that you receive.
If you unsubscribe from our marketing communications list, we will take all reasonable steps to ensure that you no longer receive promotional material about BRAND. However, we may continue to send transactional, maintenance-related, and change emails to your account.
The information we send about bonuses, promotions and markets is based on our legitimate interest.
BRAND has different policies and procedures designed to detect and prevent criminal activities. This includes fraud detection and our Anti-Money Laundering program. We carry out this processing to comply with our legal obligations.
Process your gambling and financial transactions online
We need to use your personal data such as your account details, payment types, payment methods and betting history to enable you to deposit and withdraw, as well as for our regulatory reporting. This is to comply with our Terms and Conditions and legal obligations.
For profiles and your preferences
BRAND will create new personal data about you by processing your data including, but not limited to, your gaming and betting behaviors, interests, location and age to develop new features, functionality, products and services that are tailored for you. This will help us ensure that:
the technical help you might need is aligned with the device you use, and
the promotions you receive are aligned with your preferences, and
the support you receive is aligned with your jurisdiction.
Additionally, BRAND investigates your preferences to develop new features, functionalities, products and services. This is for our legitimate interests. Additionally, this profiling is for our legal interests, since the creation of the profile of your personal data is in order to comply with legal requirements regarding money laundering, age verification, fraud prevention, integrity of sport and responsible gaming.
We review customer profile and wagering data in order to apply our terms and conditions which manage our financial responsibilities and risks in events and markets. For more information, see the General Terms and Conditions. This is to comply with our legal obligations and legitimate interests.
With whom we share your personal data
Certain trusted third-party companies provide essential services in order to offer you our gambling products, for example, those who provide the software and games for our Websites, banking and payment services, identity verification, fraud prevention and risk management. We may be required to share certain information about you with these companies, some of which may be located outside the European Economic Area (EEA), in order to provide our Services to you. In these instances, we ensure that third parties have the appropriate privacy and security arrangements in place so that your data is protected.
In the event of the sale of our business, or other business event, that our transfer of your personal data to third parties, you will be notified via email, or by means of a notice published on our website, to explain the identity of the new data controller. data and your choices regarding your personal data.
Our site may contain links to and from the websites of third-party organizations. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please review these policies carefully before submitting any personal information.
How we store your personal data
BRAND is incorporated in Costa Rica and your data is stored within the country of origin on our servers. But where we work with third parties, the data we collect about you may be transferred to, and stored at, a different destination. They may also be processed by staff who work for us or one of our suppliers. Such staff may work on, among other things, customer services, the processing of your personal data, and risk/fraud management.
We ensure that there are adequate contractual controls over any third party that helps us process your data, which ensure that your rights are upheld and your data is secure.
We store your data for as long as you are an active customer with us. Once you are no longer a customer, we will retain your personal data on our systems for as long as necessary to comply with our legal obligations in your jurisdiction, such as those imposed by tax laws, gambling.
You are a data subject, your personal data belongs to you, so you have rights over your personal data. Some of these rights apply under certain circumstances.
If you want more information, you can contact us to our live chat or if you want to exercise your rights, you can also send a request via our live chat or send an email to [email protected]
These are your rights:
- Access: You have the right to know if your personal data is being processed and you can also request a copy of your data.
- Rectification: You have the right to easily amend inaccurate personal information about yourself.
- Elimination: You have the right to request to be “forgotten”. You can ask us to remove you from our database.
- Restrict processing: You can tell us that you do not want your data to be used for a particular purpose.
- data portability: You can ask us to provide you with the personal data you provide us in a machine-readable format.
- Object: You can refuse the processing of your personal data.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical document retention or reporting obligations.
Changes to this policy